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IT Operations Management
Boost Your Business with Epidata

With our services and mastery of new technologies, we enhance the efficiency, innovation, and performance of your IT operations for our clients. We foster the creation of added value at every stage of the service lifecycle, with our specialists.

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Join Epidata as a Strategic Ally
in Your IT Service Management

Observability and Monitoring

We provide the possibility of having complete visibility into your IT environment, helping to detect, analyze, and solve potential issues in real time. This way, we improve the availability, performance, and reliability of your organization’s systems.

Infrastructure Management

We manage Cloud, On-Premises, or Hybrid infrastructure, software management, and PaaS or SaaS platform management to offer solutions efficiently and effectively. We provide service with specialized professionals, using the necessary tools and practices to ensure efficient operation of information technology systems and services.

Service Desk & Field Support Services

We contribute to the comprehensive management and handling of your organization’s IT tickets, from creation to escalation and resolution. We provide remote or on-site technical assistance as needed.

Discover the Benefits of Choosing Us as Your Strategic Partner

Business Focus

By delegating your IT operations to our company, your organization can focus on core and strategic activities. Our ITOM team ensures the availability of time and internal resources to concentrate on business development and initiatives that generate greater value.

Cost Reduction

By choosing us as a partner, your company can avoid expenses associated with hiring and training internal staff. Additionally, your company can benefit from the resources and expertise of our specialized team without incurring the additional costs of maintaining a full-time internal IT team.

Flexibility and Scalability

At Epidata, we provide flexibility and scalability based on the changing needs of your business. We can quickly adapt to your business model’s requirements, increasing or decreasing resources and services as necessary. This allows your company to scale rapidly during growth or reduce costs during periods of lower activity, without facing the challenges and costs associated with hiring or downsizing internal staff.

Team of Experts

By choosing us as your strategic partner, your company gains access to a team of highly trained professionals with expertise in various technology areas. With our team’s support, we can provide specialized knowledge, best practices, and innovative solutions that can enhance the performance and efficiency of your IT operations.

Empower Your IT Operations with Experts

IT Operations Management is the discipline through which Epidata, through its services and solutions, takes charge of managing and supervising all technology operations and services in your organization.

With our customer-centric approach, we achieve a commitment to excellence that drives your business’s success.

Focus on your business by delegating your
IT operations to Epidata

Specialized Technical Support

We provide service with a trained and experienced technical support team that can efficiently and effectively resolve technical issues that may arise.

Customer Focus

We emphasize end-user satisfaction, ensuring clear communication, a rapid response to requests, and an overall positive user experience.

Continuous Improvement

We conduct regular analyses of IT processes and operations to identify areas for improvement and propose solutions that optimize service efficiency and effectiveness.


We implement monitoring systems to oversee system and network performance. We detect issues early to maximize service availability.

Security and Compliance

We ensure the security of our clients' data and infrastructure by implementing proactive security measures against potential cyberattacks. We help them comply with security standards and regulations applicable to their industry.

Strategic Consulting

We assist our clients in making informed decisions about their IT infrastructure and operations. We advise them on adopting new technologies, resource optimization, capacity planning, and aligning IT strategy with their objectives.

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Chosen by


Microsoft empowers companies through various tools that ensure digital transformation.

Your servers, your clouds, your metrics, your applications, and your team, all monitored simultaneously on a single platform. We help you achieve complete visibility to monitor, troubleshoot, and optimize their performance.

Red Hat includes different automation tools, containers, applications, and middleware.

InvGate allows you to create a state-of-the-art help desk and monitor and manage all hardware, software, fixed assets, and cloud resources in an automated and centralized manner.

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