Chile Archives - Epidata

Artificial Intelligence in the Public Sector: Trends and Opportunities

Cesar Pereiro — Thu, 03 Apr 2025 19:13:38 +0000

Artificial Intelligence (AI) could contribute up to $13 trillion to the global economy by 2030, according to estimates published by the World Bank. Its impact on the public sector is already undeniable: more than 50 governments worldwide are developing specific strategies for its implementation.

At the regional level, in Latin America and the Caribbean, AI could contribute up to 5.4% of GDP by the same year, according to the United Nations Development Programme (UNDP). Additionally, the CEPAL highlights that AI can make development models in the region more productive, inclusive, and sustainable.

In this context, several AI trends in the public sector are emerging to improve citizens’ quality of life. Based on our experience, we want to share the most relevant ones.

5 AI Trends for the Public Sector

From our perspective in innovation outsourcing—where knowledge and people make the difference—we present the most important trends today and those that will continue to expand in the coming years:

1. Intelligent Virtual Assistance for Citizen Services

Traditional chatbots have evolved into intelligent virtual assistants capable of handling inquiries and processing transactions across various government sectors such as taxation, healthcare, education, and security.

Thanks to Natural Language Processing (NLP), these systems better understand citizen requests and provide more precise responses. Various projects have demonstrated that AI can reduce information search time by up to 60% and decrease repetitive inquiries by 50%, optimizing citizen service management.

Moreover, their 24/7 availability reduces the burden on traditional service channels and enhances user experience by speeding up the resolution of questions and procedures.

2. Intelligent Process Automation in Public Services

AI implementation in government services is optimizing administrative efficiency by automating repetitive tasks and reducing bureaucracy. By eliminating inefficient manual processes, governments can reallocate resources to more strategic tasks and improve service quality.

For example, we have recorded cases where intelligent automation has reduced software testing times in the public sector by 85%, achieving 99% error detection when combining automation with expert human oversight.

3. Real-Time Data Monitoring and Security

AI systems are revolutionizing cybersecurity in the public sector through continuous monitoring of government databases. Thanks to adaptive learning, these systems can detect and neutralize threats in real-time, strengthening the protection of sensitive information.

Additionally, predictive models help anticipate vulnerabilities and cyber risks, minimizing the impact of potential attacks. This technology has proven to reduce detected vulnerabilities in production environments by up to 92%, ensuring more robust and reliable systems.

4. Quality Control and Automated Testing in Government Systems

The quality of software used in the public sector is crucial for ensuring operational continuity and data security. AI-powered test automation helps reduce system development and maintenance time while ensuring proper functionality across all levels (unit, integration, system, and acceptance testing).

In our experience, certain QA automation processes have reduced testing times in the public sector by 85% and improved error detection accuracy by 99%.

5. Security and Agility in Software Development for the Public Sector

For governments, ensuring the security and reliability of digital systems is key. Thanks to advanced methodologies, the time required to launch new functionalities and regulatory adaptations has accelerated by 87%, ensuring that digital public services evolve at the speed citizens demand.

Additionally, cybersecurity automation has reduced Mean Time to Recovery (MTTR) from incidents by 75%, enabling a more efficient response to security issues.

In summary, artificial intelligence is transforming the public sector, offering innovative solutions to enhance efficiency, security, and citizens’ quality of life. As more governments adopt AI strategies, the potential for transformation continues to grow, positioning technology as a fundamental pillar for state modernization.

This article, written by Greymar Jiménez, Public Sector at Epidata, was published in Revista Noticias. To read it, visit this link.

About Epidata

Epidata is a global private company specializing in innovation outsourcing, providing services in software development and design, application modernization, RPA, machine learning, and Big Data, among others. Its solutions transform businesses, optimize operations, and enhance digital experiences for clients and collaborators.

Epidata partners with leading companies in innovation and knowledge, including Microsoft, GitLab, MuleSoft, Salesforce, Oracle, Atlassian, Invgate, Red Hat, UiPath, Datadog, Snowflake, Google, and AWS. It operates in Argentina, Brazil, Chile, Colombia, Peru, Uruguay, and the United States (San Francisco, California), with a proven track record of supporting multinational corporations.

www.epidata.net

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Epidata Shared Its Vision on the Future of Innovation Outsourcing with iProfesional

Cesar Pereiro — Thu, 20 Mar 2025 12:39:21 +0000

Carlos Paz Soldán, Enterprise Integration Leader at Epidata, was interviewed by iProfesional, where he discussed key insights and trends in this type of service.

Buenos Aires, February 17 – Carlos Paz Soldán, Enterprise Integration Leader at Epidata, a leading company in innovation outsourcing and software development with a presence in Latin America and the U.S., spoke with iProfesional about the impact of outsourcing on the tech ecosystem and the trends that will shape the IT sector in the coming year.

During the interview, Paz Soldán analyzed how this approach enables companies to access disruptive technologies, optimize costs, and accelerate the adoption of advanced solutions such as artificial intelligence, cybersecurity, and hybrid computing. He also highlighted that industries such as retail, financial services, and manufacturing are already leading this transformation, while sectors like healthcare and agriculture are beginning to embrace this trend.

Carlos also emphasized the growing role of AI agents in operational decision-making, the adoption of governance platforms to mitigate ethical risks, and the evolution of post-quantum cryptography to ensure advanced data security. According to Paz Soldán, these factors will drive the demand for specialized talent and strategic knowledge in IT outsourcing.

In the interview, he also explained that the rapid evolution of technology requires companies to adopt innovations without delay. In this context, outsourcing plays a key role by providing immediate access to expertise and resources without the need to develop internal capabilities from scratch.

Looking ahead to 2025, Carlos Paz Soldán stated: “2025 will be a pivotal year for innovation outsourcing, marking a shift towards the adoption of disruptive technologies with a focus on sustainability and security,” underscoring the importance of staying at the forefront of technology.

To read the full interview, visit iProfesional.

About Epidata

www.epidata.net

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Epidata Joins Google Cloud Marketplace as a Strategic Partner

Cesar Pereiro — Fri, 28 Feb 2025 18:42:58 +0000

The innovation outsourcing company expands its ecosystem of technology alliances and becomes a Google Cloud Marketplace partner, driving the commercialization of innovative cloud solutions.

Buenos Aires, February 27 – Epidata, a leading innovation outsourcing and software development company with a presence in Latin America and the U.S., has announced its partnership with Google Cloud Marketplace. This collaboration enables Epidata to offer and commercialize services and solutions within the Google Cloud Platform (GCP) ecosystem, starting with GitLab (DevSecOps) and Datadog (Observability) platforms—both global leaders in their fields and certified partners of Epidata.

This partnership strengthens Epidata’s ability to provide its clients with access to advanced technologies through a reliable and optimized channel, making it easier to acquire software, artificial intelligence tools, cybersecurity solutions, and automation technologies directly from Google’s platform.

By leveraging Google Cloud’s scalable infrastructure, this collaboration will help businesses accelerate their digital transformation processes with more agile and efficient implementations. Additionally, the marketplace simplifies contract and licensing management, reducing friction in technology adoption and optimizing investments—enhanced by Epidata’s expertise in these solutions.

This agreement further solidifies Epidata’s position as a leader in delivering strategic services and solutions to companies seeking innovation while optimizing costs and implementation timelines. Epidata’s expertise in cloud architectures ensures a smooth and secure transition for its clients across multiple industries, in partnership with a technology giant like Google.

With this new milestone, Epidata continues to establish itself as a key player in the innovation ecosystem, collaborating with globally recognized partners to facilitate enterprise solution integration and promote the adoption of emerging technologies in Latin America.

To learn more about the value Epidata brings as a certified partner of GitLab and Datadog—whose solutions will be available in the Google ecosystem—visit the following websites:

Epidata and GitLab

Epidata and Datadog

About Epidata

www.epidata.net

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Epidata Closes a Year Marked by Growth and Constant Innovation

Cesar Pereiro — Wed, 22 Jan 2025 16:09:36 +0000

The company exceeded 30 million dollars in revenue, increased its team by over 700 employees, and maintained an annual growth rate of over 24% for the last four years.

Buenos Aires, January 20, 2025 – Epidata, a leading company in innovation outsourcing and software development with a presence in Latin America and the USA, celebrates another year of excellent results, achieving sustained growth in key markets where it operates, solidifying its position as a reference in the region’s technology industry. During this year, the company exceeded 30 million dollars in revenue and maintained an annual growth rate of over 24% (similar to the last four years), reaffirming its vision and business model by offering constant innovation to its clients.

Among the key milestones of the year, Epidata acquired and integrated Liveware (www.liveware.com.ar), a company with more than 40 years of experience in technological solutions and software engineering, highly regarded in the Argentine market. This acquisition not only expanded its service portfolio but also made Epidata a Silver Partner of Atlassian, adding a new strategic partner and strengthening its offering of business collaboration tools.

Regarding acquisitions, it also achieved that Gestión IT (www.gestionit.com.ar), acquired at the end of 2023, specializing in testing and software quality services, grew by over 35% in its first year of integration with Epidata, quickly expanding its services in Latin America and within the current client base, adding Tricentis as a partner.

In line with its business model and the importance of partnerships with international partners, the company achieved Gold Partner status in Datadog, entering this category to consolidate its regional leadership in ITOM services. It also fostered synergies with MuleSoft and Salesforce, securing new clients and projects with significant commitments for 2025. This includes sustained growth with GitLab, SonarQube, UiPath, Atlassian, among others, which are part of its offering for Latin America.

“This year, we achieved excellent results, growing again by over 24%, positioning ourselves among the top 10 Latin American software companies, especially considering the strong stagnation in the IT market in general. This success is thanks to our outsourcing innovation service proposal, supported by acquisitions and partnerships with strategic partners,” said Adrián Anacleto, CEO and Founder of Epidata.

In a calendar filled with events, marked by several in-person gatherings across seven countries with partners, the “DevSecOps Day” stood out, with participation from leaders at Datadog, GitLab, Appdome, and the attendance of important clients. This event marked a milestone in the industry, emphasizing Epidata’s leadership in integrating security into development processes.

Another key milestone, held annually, is the launch of training programs such as the Java/React Academy, aimed at training talent and providing job opportunities. This program exceeded expectations, with over 2,000 young professionals enrolling, reflecting the company’s commitment to professional development.

Recognized for its actions and culture, which led to the increase of its team by over 700 employees, the company was again acknowledged as one of the best companies to work for in the 2024 Ranking of Best Employers by Revista Apertura, solidifying its reputation as a great place for professional growth.

Looking ahead to 2025, Adrián Anacleto commented, “Our goals for next year are to definitively consolidate ourselves as a regional leader, growing under the same business model, projecting a revenue increase of over 30%, and aiming to surpass 1,000 employees by the end of next year.”

Regarding its acquisition and expansion plans into new countries, the company expects to announce at least two new regional acquisitions and increase its presence across Latin America in countries that can leverage partnership agreements and support its current regional clients.

With its purpose of growth as a standard, Epidata continues its journey of consolidation and positioning in Latin America.

About Epidata

www.epidata.net

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5 Tips for Quality Application Integration

Cesar Pereiro — Mon, 27 May 2024 13:15:31 +0000

Application integration is an essential component in today’s business environment, where operational efficiency and adaptability are fundamental to success. The ability to connect and synchronize different systems and applications has become crucial for optimizing business processes, improving team collaboration, and providing a seamless experience for users.

In this context, here are five key recommendations that can ensure successful application integration.

Why is Application Integration Fundamental?

Application integration plays a critical role in modern business strategy for the following reasons:

Operational Efficiency: Integrating applications eliminates information silos and optimizes workflows, enabling businesses to operate more efficiently and reduce task processing times.
Productivity Improvement: Automating processes through application integration frees employees from repetitive manual tasks, allowing them to focus on more strategic and higher-value activities for the company.
Informed Decision-Making: Effective integration allows real-time data exchange between different systems, providing business leaders with timely and accurate information to make well-informed decisions.
Enhanced Customer Experience: Application integration allows for a unified view of customer information across all touchpoints, enabling more personalized and satisfying customer experiences.
Business Agility: With an integrated application architecture, businesses can more easily adapt to market changes and new business opportunities, maintaining agility and competitiveness in a dynamic business environment.

5 Recommendations for High-Impact Application Integration

Here are the five tips to consider:

1. Detailed Planning

Before embarking on any integration project, detailed planning is essential. This involves clearly identifying the systems and applications to be integrated, defining functional and non-functional requirements, and establishing specific use cases. Thorough planning provides a clear understanding of project objectives and helps avoid potential obstacles during implementation.

2. Selection of Appropriate Tools and Platforms

Choosing the right tools and platforms is crucial for integration success. Consider aspects such as compatibility with existing systems, ease of use, scalability, and security. It’s always necessary to carefully evaluate available options and select solutions that best fit the specific needs of each project.

3. Standardization of Protocols and Data Formats

Establishing standards for communication protocols and data formats is key to facilitating interoperability between systems and simplifying the integration process. Following standardization practices ensures more consistent and robust integration, reducing errors and development times.

4. Rigorous Testing

Conducting exhaustive tests at all stages of the integration process is essential to identify and correct issues before they affect system functionality in production. For example, unit tests, integration tests, and acceptance tests should be performed to ensure the quality and stability of integrated solutions.

5. Continuous Monitoring and Maintenance

Once the integration is operational, continuous monitoring is crucial to detect and address any issues or performance degradation. Additionally, regular maintenance ensures that the integration remains effective as business and technological requirements evolve.

These five tips are fundamental to achieving successful application integration, allowing you to fully leverage the potential of your systems and improve the efficiency of your business operations.

For more information on our Application Integration practices, visit our website.

About Epidata

Global privately-owned company specialized in innovation outsourcing, dedicated to providing software development and software design services, application modernization, RPA, machine learning and Big Data, among others. Its solutions transform businesses, optimizing operations and co-creating better digital experiences for customers and employees.

Epidata has alliances with leading innovation and knowledge companies such as Microsoft, GitLab, Mulesoft, Salesforce, Oracle, MariaDB, Red Hat, Datadog and UiPath. These partnerships help other companies to stay current.

Epidata operates in Argentina, Brazil, Chile, Colombia, Peru, Uruguay and the United States (San Francisco, California), where it has a track record of successful support to multinational corporations such as Stanford Research Institute International, JP Morgan, Tenaris, Turner, Telecom, HSBC, Monsanto, Walmart, Asana, among others.

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Epidata ends the year positively for the fifth consecutive year, with organic growth and acquisitions

Cesar Pereiro — Fri, 05 Apr 2024 15:58:55 +0000

Based on its outsourcing innovation proposal, world-class strategic alliances, and acquisitions; Epidata continues to yield positive results even in a globally negative context for companies in the sector.

Buenos Aires, April 2024 – Epidata, a leading company in innovation outsourcing and software development, with a presence in Latin America, Spain, and the USA, celebrates another successful year confirming its steady growth in the region. It achieved an increase in its billing to 28 million dollars during 2023, expanded its team of professionals to over 650 collaborators (‘epidaters’), and recorded a Compound Annual Growth Rate (CAGR) of 31% over the past three years; reaffirming its leadership and commitment to excellence.

Epidata’s growth strategy is based on a vision that integrates the proximity and management of its most important clients, which allows it to grow with them, strategic alliances with visionary vendors, and organic expansion with acquisitions. This strategy is under the premise of maintaining its ability to innovate and quickly adapt to the changing needs of the market while maintaining a corporate culture focused on diversity, the value of being good people, and professional excellence.

Firmly moving towards the consolidation of its regional presence, Epidata made a strategic acquisition in December 2023 of Gestión IT, a leading company in Testing and Quality software services with ISTQB® (International Software Testing Qualifications Board) certification in Argentina. This move expands its service offerings, strengthens its operational capacity, and its competitive position in the market.

In line with this strategy, regarding its alliances, Epidata has added Salesforce to its grid of international partners, to be a Cloud Reseller for Argentina and Uruguay. Being number one in integration services for Latin America with Mulesoft (a company acquired by Salesforce) and the great possible synergies, gave Epidata enough credentials to quickly position itself as a strategic partner in the region.

Organically, the company has expanded its portfolio of clients and projects in Argentina, Chile, Colombia, Mexico, Peru, and the United States, in addition to having new experiences with clients from Spain.

Looking to the future, Epidata projects a base growth of 40% in its billing for 2024, exceeding 850 collaborators with the goal of being among the top 10 most important software companies with Latin capital by the end of 2025.

Thus, Epidata is projected to be a regional leader and a key player in the global technological landscape.

About Epidata

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The 8 RPA trends that will impact the market in 2024

Cesar Pereiro — Fri, 05 Apr 2024 15:35:52 +0000

Responding to the current needs of business automation involves not only addressing present challenges but also anticipating future ones. In an increasingly competitive business world, efficiency and agility are key, and Robotic Process Automation (RPA) emerges as a fundamental solution.

Here, we have identified the 8 RPA trends that will continue to impact the market throughout 2024, trends that our specialists are implementing in standout automation projects. We present the most important ones.

8 RPA Trends You Should Be Aware Of

The most principal ones are:

1. Increased Use of Bots in Productive Sectors

One of the most notable aspects is the increased use of bots in productive sectors. This presents a solution to the talent shortage in industries such as manufacturing, logistics, and retail. The introduction of digital workforces contributes to maintaining operational efficiency and overcoming traditional human resource limitations.

2. Drive towards Hyperautomation

Hyperautomation is emerging as a key strategy to optimize business models. This trend combines Robotic Process Automation (RPA) with Artificial Intelligence (AI) and Machine Learning, ensuring comprehensive and adaptive automation that adjusts to the changing needs of the business environment.

3. Rise of Process Discovery Tools

The emergence of Process Discovery tools is another highlight. These tools play a crucial role in identifying and assessing processes suitable for automation. Their adoption drives efficiency by focusing resources on areas with the highest potential for optimization.

4. Growing Popularity of Low-Code RPA

The democratization of RPA technology materializes through the growing popularity of Low-Code RPA. This trend allows users without technical experience to design automated workflows intuitively and efficiently. Increased accessibility encourages broader adoption and diversification of automation across different business areas.

5. Greater Emphasis on AI-Based Automation

AI-based automation is experiencing significant growth. Advances in this area allow bots to handle unstructured data and make autonomous decisions based on advanced analytics. This capability improves the adaptability and effectiveness of automated processes, paving the way for more sophisticated and comprehensive automation.

6. Robotic Automation in Cloud Environments

The adoption of cloud-based RPA continues to gain ground. This trend offers flexibility, scalability, and cost efficiency by eliminating physical constraints and simplifying the implementation and management of automated processes. The migration to cloud environments promises a more agile and adaptable future for business automation.

7. Increase in Connected Workforce

Technological integration is driving the increase in the connected workforce. This trend seeks to optimize the value of human collaborators by combining their skills with automation. The synergy between humans and technology accelerates digital skill acquisition and promotes a corporate culture focused on innovation and efficiency.

8. Greater Focus on Ethical Issues

Finally, there is a growing interest in ethical issues related to automation. Establishing ethical governance frameworks becomes crucial to ensure responsible and ethical automation processes. This concern reflects the recognition that technology must be used responsibly, considering its impact on society and the business environment.

In summary, the RPA trends for 2024 outline a dynamic and promising landscape for business automation. From the increased use of bots in productive sectors to the growing importance of ethical considerations, these trends reflect the constant evolution of technology and its impact on how businesses operate and adapt in a digitally transformed world.

At Epidata, we are committed to being at the forefront of these trends. If you wish to explore more about our specialized knowledge in automation, visit our RPA section. You can also view this article about the future of artificial intelligence in RPA.

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The 7 AI and automation trends that will transform the world in 2024

Cesar Pereiro — Fri, 05 Apr 2024 15:21:36 +0000

In today’s business landscape, artificial intelligence (AI) and automation are emerging as key drivers of digital transformation. According to our partner UiPath, these technologies will continue to redefine how we live and interact with technology in 2024.

After witnessing the revolutionary impact of generative AI in 2023, companies are gearing up for a new wave of innovation driven by these seven prominent trends. If you’re interested in learning more about the 7 AI trends we’ve gathered, keep reading.

7 AI and automation trends you should know

The most important ones are:

1. Active leadership in AI

AI is no longer just a tool but a strategic imperative for business leaders. The pursuit of tangible short-term value through automation is leading to widespread adoption of AI across various industries. Leaders leveraging these emerging technologies can gain a significant competitive advantage by improving operational efficiency and decision-making.

2. Surging AI + automation use cases

Intelligent document processing (IDP) and process mining are examples of AI and automation use cases experiencing rapid growth. These solutions enable companies to automate complex tasks such as data extraction and classification, leading to increased efficiency and accuracy in business processes.

3. Transparency in organizations

AI-driven process mining offers unprecedented visibility into business operations. By providing a comprehensive view of processes from start to finish, organizations can identify areas for improvement and continuous optimization. This transparency is also crucial for ensuring regulatory compliance and risk management.

4. LLM-powered virtual assistants

Virtual assistants are evolving thanks to Large Language Models (LLMs) like GPT-3. These models enable assistants to understand and perform tasks with an unprecedented level of accuracy and sophistication. From scheduling meetings to generating reports, virtual assistants are changing how we work and communicate.

5. New era of automation

AI is driving a new era of automation, with the emergence of self-healing software robots and automatic test generation. These advanced capabilities enable companies to automate complex processes and quickly adapt to changes in the business environment. Intelligent automation is also improving the scalability and flexibility of business operations.

6. Focus on secure AI

As AI becomes more ubiquitous, organizations are adopting a more proactive approach to security and governance. Establishing clear policies and procedures to mitigate risks and ensure data privacy is crucial for building trust in these emerging technologies. Ethics and responsibility are key components of secure and reliable AI.

7. Redefining work

AI is fundamentally transforming the nature of human work. As routine tasks are automated, the need for new and adaptive skills and roles arises. The ability to effectively collaborate with AI becomes an essential competency for future professionals. Continuous training and development will be crucial to ensuring a workforce prepared for the digital world of tomorrow.

These seven AI and automation trends represent just the beginning of an exciting new era of innovation and business growth. At Epidata, we are committed to staying at the forefront of these trends, offering innovative solutions tailored to the changing needs of our clients.

If you’d like to explore more about how our partnership with UiPath is driving innovation, we invite you to visit our website.

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On the 40th anniversary of Revista Apertura, Adrián Anacleto was invited for a special interview

Cesar Pereiro — Mon, 10 Jul 2023 11:00:05 +0000

Our CEO, Adrián Anacleto, was interviewed by Revista Apertura, one of Argentina’s leading business publications, part of the Grupo El Cronista for all of Latin America, on the occasion of its 40th anniversary since its regular release into the market.

In this special edition, which brings together the country’s top business leaders, Adrián Anacleto talked about his life story, the origins of Epidata, and his vision for the future of the business, during a special time for our company due to its consolidation in Latin America after starting operations in Brazil.

In the interview conducted by Eugenia Iglesia, Anacleto highlighted that, despite the difficulties, he “was lucky” to come across key individuals along his journey who propelled him towards success. By studying Computer Science at the University of Buenos Aires, he became the first in his family to obtain a university degree.

Later, he co-founded Epidata in 2003 with two partners, initially focusing on software architecture development. Subsequently, our company began to consolidate by offering innovation outsourcing services in sectors such as telecommunications, banking, technology, retail, and healthcare. For example, with innovative projects ranging from designing the home banking system for the Link network to supporting the vaccination process in the City of Buenos Aires during the pandemic.

In the interview, Anacleto reflected on his experience as an entrepreneur, which led to having a company with over 500 employees, and his perspective on meritocracy. While recognizing the importance of individuals attaining positions based on merit, he also emphasized the need to “provide sincere opportunities for everyone,” beyond quotas or policies of positive discrimination.

“The knowledge industry is the most inclusive industry you can have. It allows young people to escape poverty: with a young person who gets their first job in systems, you can lift an entire family out of poverty. That’s an incredible force, and this industry has it.”

However, he also acknowledged the barriers and challenges in the software industry. He mentioned facing discrimination throughout his career and emphasized the importance of working towards inclusion and diversity within companies. Additionally, he revealed that Argentina has the potential to become an industrialized country through the software industry, but it requires appropriate policies and a strategic approach from the government to foster its growth.

Despite this situation, Anacleto underscored that Epidata has a strong regional presence but also exports services. He also revealed that the goal is to “transcend” by doing things that the company enjoys and that can transform people’s lives.

“I believe there is room for another large company in Latin America, and Epidata can be one of them. And today, clients see that as a great value.”

If you want to read the entire article to learn more about Epidata’s history and business vision, as told firsthand by Adrián Anacleto, click here.

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Microsoft 365 Copilot: a tool to automate work processes

Cesar Pereiro — Fri, 19 May 2023 18:04:43 +0000

At Epidata, we continue to embrace innovation. One of the major transformations currently impacting the industry is artificial intelligence, through tools like ChatGPT. But that’s not the only one! For example, our partner Microsoft has recently introduced Microsoft 365 Copilot.

This solution is presented as a “copilot for work” due to its useful features for users and businesses, promising increased productivity and quality in day-to-day tasks. Let us explain how Microsoft 365 Copilot enables the enhancement of digital transformation through artificial intelligence.

Microsoft 365 Copilot: What is it and how does it work?

Microsoft 365 Copilot is a tool that combines large language models (LLMs) with business data to function within Microsoft 365 applications. The goal is to improve users’ creativity, productivity, and skills through artificial intelligence functions.

Currently, the tool is in the testing phase with selected enterprise customers. This service will work with Microsoft 365 customers in two ways:

Through traditional integration with everyday Microsoft 365 applications, such as Word, Excel, PowerPoint, Outlook, or Teams.
Through a completely new and innovative experience: Business Chat. Business Chat operates using LLM with Microsoft 365 applications, calendars, emails, chats, documents, meetings, and contacts of a customer to perform tasks that couldn’t be done before. You can instruct Business Chat to perform a task, such as “explain to my team the updates we’ve had on the marketing strategy during the past week.” It will provide automatic status updates based on meetings, emails, and chats from the week.

How Microsoft 365 Copilot will enable a new way of working

The key to this new tool is that users—and consequently, businesses—will be able to increase productivity without losing control. In other words, it will always be possible to choose which artificial intelligence functionalities to preserve and which ones to modify, thus improving the quality of tasks through automation.

As a result, creativity in Word, formula analysis in Excel, or design in PowerPoint can be improved, among other things. This is achieved by combining the power of large language models with user data and applications, transforming words—instructions—into a productivity tool.

Furthermore, Microsoft Copilot 365 operates within the context of each business. By analyzing information, it can offer relevant and actionable results tailored to each company, while ensuring security and efficiency.

Changes in Workflow

This product of Office 365 will transform the workflow of work teams:

Copilot in Word: Write, edit, summarize, and create together with others as they work.
Copilot in PowerPoint: The presentation creation process becomes more creative by turning ideas into a designed presentation through natural language commands.
Copilot in Excel: It can assist in unlocking information, identifying trends, or creating professional-looking data visualizations in a fraction of the time.
Copilot in Outlook: Useful for synthesizing and managing the inbox to allow more time for real communication.
Copilot in Teams: Enables more productive meetings with real-time summaries and action points directly within the conversation context.
Copilot in Power Platform: Helps developers of all skill levels accelerate development with low-code tools, introducing two new capabilities within Power Apps and Power Virtual Agents.
Business Chat: Gathers data from documents, presentations, emails, calendar, notes, and contacts to assist in summarizing chats, writing emails, finding key dates, or even drafting a plan based on other project files.

Empowering work teams

In summary, this tool promises to transform the workflow within companies, ensuring efficiency and productivity through task automation. That’s why at Epidata, we believe that Microsoft’s proposed AI can become an empowering tool for work teams, enabling each company to achieve more and better objectives.

At Epidata, we are constantly seeking to incorporate new technologies to continue evolving and providing our clients with disruptive solutions through our Innovation Outsourcing proposition.

We invite you to join our upcoming webinar: “AI: Microsoft and Epidata’s Vision Applied to Your Business.” Sign up for free.

*References: Adapted from Microsoft (2023): https://news.microsoft.com/es-xl/presentamos-microsoft-365-copilot-su-copiloto-para-el-trabajo/

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