Mexico Archives - Epidata

Artificial Intelligence in the Public Sector: Trends and Opportunities

Cesar Pereiro — Thu, 03 Apr 2025 19:13:38 +0000

Artificial Intelligence (AI) could contribute up to $13 trillion to the global economy by 2030, according to estimates published by the World Bank. Its impact on the public sector is already undeniable: more than 50 governments worldwide are developing specific strategies for its implementation.

At the regional level, in Latin America and the Caribbean, AI could contribute up to 5.4% of GDP by the same year, according to the United Nations Development Programme (UNDP). Additionally, the CEPAL highlights that AI can make development models in the region more productive, inclusive, and sustainable.

In this context, several AI trends in the public sector are emerging to improve citizens’ quality of life. Based on our experience, we want to share the most relevant ones.

5 AI Trends for the Public Sector

From our perspective in innovation outsourcing—where knowledge and people make the difference—we present the most important trends today and those that will continue to expand in the coming years:

1. Intelligent Virtual Assistance for Citizen Services

Traditional chatbots have evolved into intelligent virtual assistants capable of handling inquiries and processing transactions across various government sectors such as taxation, healthcare, education, and security.

Thanks to Natural Language Processing (NLP), these systems better understand citizen requests and provide more precise responses. Various projects have demonstrated that AI can reduce information search time by up to 60% and decrease repetitive inquiries by 50%, optimizing citizen service management.

Moreover, their 24/7 availability reduces the burden on traditional service channels and enhances user experience by speeding up the resolution of questions and procedures.

2. Intelligent Process Automation in Public Services

AI implementation in government services is optimizing administrative efficiency by automating repetitive tasks and reducing bureaucracy. By eliminating inefficient manual processes, governments can reallocate resources to more strategic tasks and improve service quality.

For example, we have recorded cases where intelligent automation has reduced software testing times in the public sector by 85%, achieving 99% error detection when combining automation with expert human oversight.

3. Real-Time Data Monitoring and Security

AI systems are revolutionizing cybersecurity in the public sector through continuous monitoring of government databases. Thanks to adaptive learning, these systems can detect and neutralize threats in real-time, strengthening the protection of sensitive information.

Additionally, predictive models help anticipate vulnerabilities and cyber risks, minimizing the impact of potential attacks. This technology has proven to reduce detected vulnerabilities in production environments by up to 92%, ensuring more robust and reliable systems.

4. Quality Control and Automated Testing in Government Systems

The quality of software used in the public sector is crucial for ensuring operational continuity and data security. AI-powered test automation helps reduce system development and maintenance time while ensuring proper functionality across all levels (unit, integration, system, and acceptance testing).

In our experience, certain QA automation processes have reduced testing times in the public sector by 85% and improved error detection accuracy by 99%.

5. Security and Agility in Software Development for the Public Sector

For governments, ensuring the security and reliability of digital systems is key. Thanks to advanced methodologies, the time required to launch new functionalities and regulatory adaptations has accelerated by 87%, ensuring that digital public services evolve at the speed citizens demand.

Additionally, cybersecurity automation has reduced Mean Time to Recovery (MTTR) from incidents by 75%, enabling a more efficient response to security issues.

In summary, artificial intelligence is transforming the public sector, offering innovative solutions to enhance efficiency, security, and citizens’ quality of life. As more governments adopt AI strategies, the potential for transformation continues to grow, positioning technology as a fundamental pillar for state modernization.

This article, written by Greymar Jiménez, Public Sector at Epidata, was published in Revista Noticias. To read it, visit this link.

About Epidata

Epidata is a global private company specializing in innovation outsourcing, providing services in software development and design, application modernization, RPA, machine learning, and Big Data, among others. Its solutions transform businesses, optimize operations, and enhance digital experiences for clients and collaborators.

Epidata partners with leading companies in innovation and knowledge, including Microsoft, GitLab, MuleSoft, Salesforce, Oracle, Atlassian, Invgate, Red Hat, UiPath, Datadog, Snowflake, Google, and AWS. It operates in Argentina, Brazil, Chile, Colombia, Peru, Uruguay, and the United States (San Francisco, California), with a proven track record of supporting multinational corporations.

www.epidata.net

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Epidata Shared Its Vision on the Future of Innovation Outsourcing with iProfesional

Cesar Pereiro — Thu, 20 Mar 2025 12:39:21 +0000

Carlos Paz Soldán, Enterprise Integration Leader at Epidata, was interviewed by iProfesional, where he discussed key insights and trends in this type of service.

Buenos Aires, February 17 – Carlos Paz Soldán, Enterprise Integration Leader at Epidata, a leading company in innovation outsourcing and software development with a presence in Latin America and the U.S., spoke with iProfesional about the impact of outsourcing on the tech ecosystem and the trends that will shape the IT sector in the coming year.

During the interview, Paz Soldán analyzed how this approach enables companies to access disruptive technologies, optimize costs, and accelerate the adoption of advanced solutions such as artificial intelligence, cybersecurity, and hybrid computing. He also highlighted that industries such as retail, financial services, and manufacturing are already leading this transformation, while sectors like healthcare and agriculture are beginning to embrace this trend.

Carlos also emphasized the growing role of AI agents in operational decision-making, the adoption of governance platforms to mitigate ethical risks, and the evolution of post-quantum cryptography to ensure advanced data security. According to Paz Soldán, these factors will drive the demand for specialized talent and strategic knowledge in IT outsourcing.

In the interview, he also explained that the rapid evolution of technology requires companies to adopt innovations without delay. In this context, outsourcing plays a key role by providing immediate access to expertise and resources without the need to develop internal capabilities from scratch.

Looking ahead to 2025, Carlos Paz Soldán stated: “2025 will be a pivotal year for innovation outsourcing, marking a shift towards the adoption of disruptive technologies with a focus on sustainability and security,” underscoring the importance of staying at the forefront of technology.

To read the full interview, visit iProfesional.

About Epidata

www.epidata.net

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Epidata Joins Google Cloud Marketplace as a Strategic Partner

Cesar Pereiro — Fri, 28 Feb 2025 18:42:58 +0000

The innovation outsourcing company expands its ecosystem of technology alliances and becomes a Google Cloud Marketplace partner, driving the commercialization of innovative cloud solutions.

Buenos Aires, February 27 – Epidata, a leading innovation outsourcing and software development company with a presence in Latin America and the U.S., has announced its partnership with Google Cloud Marketplace. This collaboration enables Epidata to offer and commercialize services and solutions within the Google Cloud Platform (GCP) ecosystem, starting with GitLab (DevSecOps) and Datadog (Observability) platforms—both global leaders in their fields and certified partners of Epidata.

This partnership strengthens Epidata’s ability to provide its clients with access to advanced technologies through a reliable and optimized channel, making it easier to acquire software, artificial intelligence tools, cybersecurity solutions, and automation technologies directly from Google’s platform.

By leveraging Google Cloud’s scalable infrastructure, this collaboration will help businesses accelerate their digital transformation processes with more agile and efficient implementations. Additionally, the marketplace simplifies contract and licensing management, reducing friction in technology adoption and optimizing investments—enhanced by Epidata’s expertise in these solutions.

This agreement further solidifies Epidata’s position as a leader in delivering strategic services and solutions to companies seeking innovation while optimizing costs and implementation timelines. Epidata’s expertise in cloud architectures ensures a smooth and secure transition for its clients across multiple industries, in partnership with a technology giant like Google.

With this new milestone, Epidata continues to establish itself as a key player in the innovation ecosystem, collaborating with globally recognized partners to facilitate enterprise solution integration and promote the adoption of emerging technologies in Latin America.

To learn more about the value Epidata brings as a certified partner of GitLab and Datadog—whose solutions will be available in the Google ecosystem—visit the following websites:

Epidata and GitLab

Epidata and Datadog

About Epidata

www.epidata.net

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Epidata Closes a Year Marked by Growth and Constant Innovation

Cesar Pereiro — Wed, 22 Jan 2025 16:09:36 +0000

The company exceeded 30 million dollars in revenue, increased its team by over 700 employees, and maintained an annual growth rate of over 24% for the last four years.

Buenos Aires, January 20, 2025 – Epidata, a leading company in innovation outsourcing and software development with a presence in Latin America and the USA, celebrates another year of excellent results, achieving sustained growth in key markets where it operates, solidifying its position as a reference in the region’s technology industry. During this year, the company exceeded 30 million dollars in revenue and maintained an annual growth rate of over 24% (similar to the last four years), reaffirming its vision and business model by offering constant innovation to its clients.

Among the key milestones of the year, Epidata acquired and integrated Liveware (www.liveware.com.ar), a company with more than 40 years of experience in technological solutions and software engineering, highly regarded in the Argentine market. This acquisition not only expanded its service portfolio but also made Epidata a Silver Partner of Atlassian, adding a new strategic partner and strengthening its offering of business collaboration tools.

Regarding acquisitions, it also achieved that Gestión IT (www.gestionit.com.ar), acquired at the end of 2023, specializing in testing and software quality services, grew by over 35% in its first year of integration with Epidata, quickly expanding its services in Latin America and within the current client base, adding Tricentis as a partner.

In line with its business model and the importance of partnerships with international partners, the company achieved Gold Partner status in Datadog, entering this category to consolidate its regional leadership in ITOM services. It also fostered synergies with MuleSoft and Salesforce, securing new clients and projects with significant commitments for 2025. This includes sustained growth with GitLab, SonarQube, UiPath, Atlassian, among others, which are part of its offering for Latin America.

“This year, we achieved excellent results, growing again by over 24%, positioning ourselves among the top 10 Latin American software companies, especially considering the strong stagnation in the IT market in general. This success is thanks to our outsourcing innovation service proposal, supported by acquisitions and partnerships with strategic partners,” said Adrián Anacleto, CEO and Founder of Epidata.

In a calendar filled with events, marked by several in-person gatherings across seven countries with partners, the “DevSecOps Day” stood out, with participation from leaders at Datadog, GitLab, Appdome, and the attendance of important clients. This event marked a milestone in the industry, emphasizing Epidata’s leadership in integrating security into development processes.

Another key milestone, held annually, is the launch of training programs such as the Java/React Academy, aimed at training talent and providing job opportunities. This program exceeded expectations, with over 2,000 young professionals enrolling, reflecting the company’s commitment to professional development.

Recognized for its actions and culture, which led to the increase of its team by over 700 employees, the company was again acknowledged as one of the best companies to work for in the 2024 Ranking of Best Employers by Revista Apertura, solidifying its reputation as a great place for professional growth.

Looking ahead to 2025, Adrián Anacleto commented, “Our goals for next year are to definitively consolidate ourselves as a regional leader, growing under the same business model, projecting a revenue increase of over 30%, and aiming to surpass 1,000 employees by the end of next year.”

Regarding its acquisition and expansion plans into new countries, the company expects to announce at least two new regional acquisitions and increase its presence across Latin America in countries that can leverage partnership agreements and support its current regional clients.

With its purpose of growth as a standard, Epidata continues its journey of consolidation and positioning in Latin America.

About Epidata

www.epidata.net

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Adrián Anacleto Participates in “The Vision of Leaders 2025” by Prestigious Media Outlet El Cronista

Cesar Pereiro — Tue, 03 Dec 2024 21:08:05 +0000

Epidata, through its CEO and founder, continues to be part of the renowned publication that gathers insights from leading business figures in Argentina and the region.

Buenos Aires, December 2 – Adrián Anacleto, CEO and founder of Epidata, a leading company in innovation outsourcing and software development with a presence in Latin America and the United States, was once again invited by the prestigious media outlet El Cronista to participate in the 2025 edition of its annual report The Vision of Leaders.

Following a 2024 marked by 25% year-over-year growth, Epidata envisions an ambitious 2025, with estimated investments of USD 4.2 million. These investments include new acquisition processes and team expansion, surpassing 550 employees. The company also plans to expand into new Latin American markets such as Mexico, Ecuador, and Paraguay, while consolidating its presence in key countries like Colombia, Chile, Uruguay, and Brazil.

“In 2025, we aim to establish commercial operations in Latin American countries where we currently have no physical presence and to expand our professional teams thanks to the client growth achieved in the region during 2024,” Anacleto stated. Additionally, the company plans to increase its delivery capacity in the United States to meet growing demand in this strategic market.

Reflecting on 2024, Anacleto highlighted that despite economic challenges and the integration of acquired companies such as Gestión IT, specialized in Software Testing and Quality, and Liveware, specialized in Software Architecture and an Atlassian partner, the balance was overwhelmingly positive:
“We maintained growth rates above 25% year-over-year, validating our strategy and allowing us to project a promising 2025 on solid foundations.”

Anacleto also reaffirmed Epidata’s commitment to knowledge development and emphasized the importance of public policies that drive innovation and education. Furthermore, he noted that the company will continue to lead both internal and external professional training initiatives, promoting diversity and industry development with applied inclusion policies such as blind resumes.

With its strategic and sustained approach, Epidata positions itself as a key player in the Latin American tech sector and beyond, setting the pace for innovation in the region.

Read the full testimony by clicking this link.

About Epidata

Global privately-owned company specialized in innovation outsourcing, dedicated to providing software development and software design services, application modernization, RPA, machine learning and Big Data, among others. Its solutions transform businesses, optimizing operations and co-creating better digital experiences for customers and employees.

Epidata has alliances with leading innovation and knowledge companies such as Microsoft, GitLab, Mulesoft, Salesforce, Oracle, MariaDB, Red Hat, Datadog and UiPath. These partnerships help other companies to stay current.

Epidata operates in Argentina, Brazil, Chile, Colombia, Peru, Uruguay and the United States (San Francisco, California), where it has a track record of successful support to multinational corporations such as Stanford Research Institute International, JP Morgan, Tenaris, Turner, Telecom, HSBC, Monsanto, Walmart, Asana, among others.

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Ámbito Financiero Highlights Epidata’s Perspective on Why Outsourcing in Technology Is Key for Business

Cesar Pereiro — Fri, 22 Nov 2024 13:40:30 +0000

Invited by the prestigious publication, our Marketing Manager, César Pereiro, emphasized the importance and unique aspects of IT outsourcing.

Buenos Aires, November 20, 2024 – César Pereiro, Marketing Manager at Epidata, a leading company in innovation outsourcing and software development with a presence in Latin America and the United States, contributed as a guest columnist, sharing his insights on outsourcing in an article published by Ámbito Financiero.

In his piece, Pereiro drew on Epidata’s expertise to analyze the growing importance of IT outsourcing and its critical role in business development and digital transformation in Latin America. He explained how outsourcing has become a strategic ally for organizations by enabling cost optimization, enhancing operational efficiency, and providing access to emerging technologies such as artificial intelligence and automation.

He detailed how these strategies are essential to maintaining competitiveness in an increasingly dynamic and technology-driven market. “It is highly valued by Operations Managers due to the reduction in operational costs. By outsourcing functions, companies can focus resources on their core business while reducing expenses and risks in areas such as technical support, software development, or IT project management,” Pereiro stated.

The column also highlights how the post-pandemic context accelerated this trend, citing data from IDC, which reports that 60% of global companies increased their use of outsourcing during the pandemic to adapt to new regulations and maintain operational continuity. According to Pereiro, this phenomenon not only marked a temporary shift but also established outsourcing as a long-term strategy for business growth.

For Argentina specifically, the article underscores the country’s emergence as a strategic hub for IT service exports, thanks to its high educational standards, the quality of its professionals, and recognition from institutions such as the University of Buenos Aires (UBA), ranked 71st in the QS World Rankings.

Additionally, Pereiro noted that outsourcing allows companies to access cutting-edge technologies and tools without incurring high investment costs. This not only accelerates the adoption of innovation but also helps organizations bridge the competitiveness gap, particularly in markets with high demand for specialized talent.

To read César Pereiro’s full article in Ámbito Financiero, visit this webpage.

About Epidata

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Epidata and Joop join forces to develop ERP cloud solutions in Mexico

Cesar Pereiro — Fri, 26 Feb 2021 17:57:01 +0000

Both companies formed an alliance to promote the open source ERP, Odoo, in that country.

Along with Joop, a growing business management solutions provider, we signed a partnership to jointly sell and implement the open source, world-class Odoo ERP Cloud in Mexico.

Based in Mexico, Joop offers management software services and customized solutions for SMEs in different industries such as Education, Tourism, Agribusiness, Retail, others. Odoo, on the other hand, is a cloud ERP with applications that allow customer relationship management (CRM), sales, manufacturing processes, inventory management, point of sale (POS) and accounting, offering all the benefits of being a world-class open source solution.

”With this alliance we hope to become one of the main Odoo implementers in Mexico, as well as a leading provider of these solutions throughout Latin America in upcoming years, enhancing our teamwork with Joop's to implement and localize the system according to each client's needs. We believe this is the most successful and fastest growing business model for all of us.
Adrian AnacletoCEO of Epidata

”"We want to work with corporate, government and SME clients. Odoo boosts the digital modernization, upgrade and transformation of major companies and is also the right solution for many businesses that have been digitized as a result of the pandemic and need a flexible management system to handle their operations. This allows us to bring customers the very best practices to implement technology and solve their business management in a context where speed and efficiency are highly valued elements.
Adrian AnacletoCEO of Epidata

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